My main number is my cell phone and I am often available directly. I prefer this to a voice-mail or answering service where all callers must leave a message. If I am in session or unavailable at the time of your call, then my voice mail will ask you to leave a message. I usually return calls within 24 hours, so if you don’t hear from me please call back and leave another message. Sometimes poor reception will garble a message and make it irretrievable. I may call you back from my home phone, which will come up on your caller ID as ‘private caller.’ Please be aware of this if we are trying to connect. I prefer to use my land-line whenever possible since the connection tends to be clearer and more secure.

You may wish to schedule appointments through e-mail and this is acceptable as long as you bear in mind that I cannot guarantee the confidentiality of e-mails. I take every reasonable precaution to protect your confidentiality, but just as you might run into someone you know in my waiting room, my e-mail could be hacked into- both these events would be unfortunate risks to your confidentiality, though unlikely to reveal anything of substance regarding our work together. Other than your e-mails there is no personally identifiable information about you in my computer. All of my session notes are written by hand and are kept in locked storage.

If you have an emergency and need to consult with me outside of your session time, my voice mail will direct you to an alternate therapist if I am unavailable within 24 hours. If you find yourself in a life-threatening situation that needs immediate attention and you cannot reach me, then please call 911 or your local emergency room for advice.

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